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MacPaw Announces Upcoming Beta Version of Setapp Mobile

macpaw customer service

Cleared up my misconception of download online vs Apple store. You can foun additiona information about ai customer service and artificial intelligence and NLP. MacPaw gets it all right with 1.the App, and 2.their service. During these times, we trust Ukraine to defeat Putin and his kind. Rob Clymo has been a tech journalist for more years than he can actually remember, having started out in the wacky world of print magazines before discovering the power of the internet. In the rare moments he’s not working he’s usually out and about on one of numerous e-bikes in his collection.

We pay for so much useless stuff but this is really IT. MacPaw’s CleanMyMac is an excellent app, and their tech support is top notch. MacPaw’s Customer Support have been quick to respond and they have been very helpful but they have been unable to provide a fix for this problem. The problem occurred after updating the OS to the latest version. Humans and technology are most effective when they work together; our job is to make this magic spark happen.

We believe that making great products requires seeing the world in a different light. We are MacPaw, and we’re striving to innovate and create incredible software for your Mac. Camilo, a CS agent handled my concerns quickly and appropriately. I couldn’t ask for a more thorough response. If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.

When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order. In 2017, MacPaw won a Red Dot Award for the “outstanding product design” of the Gemini 2 app. CleanMyMac X was awarded the Asia Design Prize.

Trouble with the “Helper Tool” installation. Contacted support IT services, received the Helper Tool as an installation. Ran the program, it solved the challenge right away. Fantastic programming and IT on the fly. I have used Clean My Mac X for a number of years on multiple Macs.

It does an excellent job of keeping my machines OS working in top condition. The support organization has always been very responsive to any issue. This is a first class organization with a great product. Fast, efficient and accurate support from Bassam when I needed to activate Clean My Mac on a new Mac and one that had been wiped to replace the battery. And they followed up in a timely manner.

Click this section and you’ll be able to enter your coupon details. Make sure to click “Apply” once you’ve pasted your MacPaw coupon code into the right box. Excellent response to my concern that my new MAC seemed to erase the “Clean My MAC” software.

The team was very responsive and they have provided a solution that addressed my problem. The constant follow up if my concern has been added was also very helpful. MacPaw has already accepted Apple’s new terms, we’re told. Now the company is inviting customers and developers to join the waitlist for the beta, which it expects to grow over time.

CleanMyMac is my main go to utility for my Macs. Besides the excellent software, MacPaws’ support is truly excellent. They are not staffed by lower level administrative types. My experience with their support team has always been being connected with actual technical people, be it engineers or the like. I always get a logical, efficient, and technically based answer.

They were helpful throughout the process and even refunded me because my cancellation was within their allowed window. Faizan was great during the entire process. I have a lifetime licence, but I bought a new MacBook and downloaded the CleanMyMac X from the App store, which would not activate however I tried. I contacted the support team, and it was as simple as downloading direct for them rather than the Apple App store. Entered my licence number and bingo, I was able to clean my MacBook Air removing 21 Gb of junk. I’ve been using MacPaw products for almost 10 years now and couldn’t be happier.Once had a little issue with the subscription and Franko from customer support had a resolution for me very quickly.

Note that you can reset your license activation right in the CleanMyMac application. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.

BBB Rating & Accreditation

You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area. Yes, there is a student discount option available and it is easy to use. Simply enter your student .EDU email address in order to confirm your student status. Once this information has been verified you’ll be able to claim up to 30% off your purchase from MacPaw. They came back to me and checked on their side if their annual order went off three times – as it looked like on my side.

Renowned tennis player Elina Svitolina and software company MacPaw announce a landmark sponsorship agreement. The two are connected by their home country Ukraine, and their unwavering dedication to make impact for humanity. We create software that empowers people and makes their lives a little easier. Oh, and we have fun while doing what we love. Visit to find out what you’ve been billed for and to request a refund if you believe a mistake has been made. BBB Business Profiles may not be reproduced for sales or promotional purposes.

The move is notable given the pushback Apple has received on its compliance with the new EU regulation so far. MacPaw will accept refund requests as long as they are made within 30 days from when the product was first purchased. No surprisingly, they will not accept any refund if any purchase is deemed to have been made fraudulently.

macpaw customer service

I am delighted that I received such treatment from MacPaw. We’re building a world where technology enriches human life, not disrupts it. We create tech products, but we always center our focus and our actions on people. After all, technology is here only to help humans be their better selves. Just click Reset Activations in the Device Management block and be free to use your subscription license on another Mac.

The customer service reps at MacPaw were persistent in helping me with my problem. I thought it would be way harder than it was to get to a solution, but they did and with courtesy and professionalism. This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free – all you will need to pay is a discounted price for whatever items you want to buy. Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer.

Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission. Scroll to the bottom of the MacPaw store page and find the section labeled “Already have a coupon code”. Had a minor issue with transferring software from one pc to another. I dropped MacPaw an email and within half an hour I had a response.

Lenka was very patient and helpful in…

It’s worth the $ and the peace of mind. You see this product recommended everywhere, and there is a reason for it. I work in graphics and Mac Paw is NECESSARY if you want to keep your mac in good health. It solved our problems and now I run a scan everyday and everyone is happy. I am about to renew my licence today, and I couldn’t be happier with the product.

macpaw customer service

CleanMyMac X received the UX Design Awards. CleanMyMac X was honored with the UX Design Awards in the Product category. Setapp by MacPaw was awarded the Bronze Cannes Lions in the video advertising category for its ‘Snake,’ created together with the Droga5 agency.

About MacPaw

Very supportive, efficient team, really a pleasure to deal with. Quick, “on point” service, focused on solving the issue. Nobody wasted my time and real person contact feels awesome nowadays with robots taking over the customer service space. MacPaw accepts refund requests if they’re made within 30 days of when the product was purchased.

macpaw customer service

We lost several hours by exchange of mails.I was in touch with 3 different agents; the last one solved very efficiently my problem.Altogether, I am satisfied of the support. Though others have fought against Apple’s DMA rules, MacPaw has chosen to opt in — a one-way conversion that offers no ability, at present, to return to Apple’s existing rules. In doing so, MacPaw plans to offer a beta version of its Setapp subscription service in the EU this April, after the DMA regulation has kicked in.

My version of CleanMyMac could not remove a threat

It’s quick and easy to cross-check product compatibility with your preferred operating system on the MacPaw website. Alternatively, contact MacPaw directly to double-check prior to purchasing as it will not issue a refund for any product purchased that does not support your operating system. You may have more than one subscription that you’re being charged for by Paddle, or you may have purchased a product from us without realizing it. This often happens as Paddle provides payment infrastructure for thousands of different software companies. This includes one-time products and subscriptions around the globe. These apps encompass a variety of categories, including productivity and business tools, creative and design software, lifestyle tools, utility apps, and more.

Customer service for the product clean my Mac was excellent. I experienced a double charge and they promptly removed one of the charges. For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page.

You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes. Have been a MacPaw customer for many years.

The brand started as a simple student project by founder and current CEO Oleksandr Kosovan, and now sells a range of software and applications. Rather than selling any hardware, MacPaw is centered around own-brand products that help optimize the performance of other applications such as CleanMyMac, ClearVPN & Gemini photo manager. The company estimates that 1 in 5 Macs have a MacPaw app installed, and the brand has received recognition from a number of the world’s biggest tech publications. Although MacPaw is oriented toward Apple users (as suggested by the name), the company does also offer a few products that support Windows users. If you’re looking to save on that essential bit of maintenance software, check out our selection of MacPaw coupon codes to help you save on your order.

This initiative marks a significant milestone in the company’s journey towards creating a more equitable, innovative, user-centric app ecosystem. I had a problem upgrading to Gemini 2, I contacted the support team and after several mails everything as been resolved satisfactorily. Thanks for your prompt attention to this matter. I had a problem when launching for the first time MacClean X. My problem was solved relatively efficiently in that sense that it could have been faster with a live chat system.

For Businesses

The current version of Setapp offers dozens of apps for $9.99 per month and up, depending on the platform and number of devices. The EU version’s pricing has yet to be announced. Use one of these 9 tried & tested MacPaw coupon codes to save money on maintenance software and applications. If you comply with all listed requirements and your discount is still not being applied, send an email to our team at and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.

Plus they always follow up make sure things are ok great customer service. Given the concerns about the additional fees that come with the new rules, it’s unclear if this will ultimately be a profitable move for the software company. As for developers looking for additional distribution, however, another channel for reaching iOS users could be beneficial if MacPaw’s terms are agreeable. We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button.

MacPaw’s Setapp becomes one of the first to agree to Apple’s controversial DMA rules – TechCrunch

MacPaw’s Setapp becomes one of the first to agree to Apple’s controversial DMA rules.

Posted: Thu, 29 Feb 2024 20:17:04 GMT [source]

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You increased my confidence in your company. I Had a problem with a “risk ware” which my version of “CleanMyMac X”. I followed his/her advise and this time the threat was removed. I am thoroughly impressed with the response I received from MacPaw. They were thorough and it was apparent to me that they cared about me. Getting that kind of response from a major corporation in this day and age is almost unheard of.

I wanted to upgrade CLEANMYMACX and add my husband’s computer to the mix. Wrote an email and was referred to the chatbot who was helpful. We’re really pleased with the product. Running scans for malware, cleaning old files, etc is super easy.

Products & Services

You can also look for the link to in an email you have received from us, which will automatically share your subscription order details with our virtual assistant. From there you can manage the subscription in question. Great client service; fast response, great knowledge and very helpful. Fantastic products and the support to back them. Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted.

  • Anastasiia sent a detailed email with screenshots telling me exactly what to do.
  • Although it is now very well known as a developer of maintenance and utility software primarily for Apple products, MacPaw originated back in 2008 as a student project.
  • We then upload the latest codes & promotions to our pages, refreshing them twice a week.
  • Suggested companies are based on people’s browsing tendencies.

Apple justifies the fee by pointing out that it offers more than the App Store and payment processing; it also offers the mobile platform iOS and all the tools to build and share apps on iOS as well. I downloaded the software as I was having issues with RAM storage on my Mac. I contacted customer services to request a refund, as per their 30-day back guarantee and was ignored. Contacted several more times and never received any contact back. It is a complete waste of money and non-existent customer service. Whether it’s through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes.

MacPaw Coupon Codes for March 2024 55% OFF – TechRadar

MacPaw Coupon Codes for March 2024 55% OFF.

Posted: Tue, 21 Nov 2023 09:27:50 GMT [source]

By the way, if you need more licenses at a special discount, look here. Go on reading this article if you own a license activation number. Otherwise, switch to this page to learn more about MacPaw Account. You can chat with an MacPaw agent on their live chat support page. As a matter of policy, BBB does not endorse any product, service or business.

They confirmed that it only went off once. Thank you MacPaw really appreciate your effort. It goes against our guidelines to offer incentives for reviews.

“Creating a profitable business model requires both time and market feedback,” said Oleksandr Kosovan, CEO at MacPaw, in an email shared with TechCrunch. “We are committed to investing in this opportunity, doing everything within our power to enhance our customers’ experience and deliver greater value to the developers who align with our model,” he noted. CleanMyMac X was honored with the iF Design Award 2020, one of the world’s most celebrated and valued design competitions.

macpaw customer service

We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.

MacPaw will not issue a refund if the product you purchase does not support your operating system. Use these 9 MacPaw coupon codes to save on maintenance software and applications. MacPaw’s Setapp is the first subscription-based platform offering a curated collection of Mac and iOS apps to users. The platform empowers developers by aligning macpaw customer service rewards with apps’ usage and market value, thus fostering a thriving ecosystem of innovation. Now, Setapp will be available directly on iOS devices, allowing for a more integrated and convenient user experience. This expansion promises a diverse selection of premium applications for users and a supportive environment for developers.

Although it is now very well known as a developer of maintenance and utility software primarily for Apple products, MacPaw originated back in 2008 as a student project. It was initially the vision of founder and CEO Oleksandr Kosovan, who has managed to grow the Ukrainian company into a full-service creator and supplier of various software packages and applications. A recent estimate by the company suggests that 1 in 5 Macs is using a MacPaw app. As a result, the growing business has attracted praise from many of the world’s major tech outlets.

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